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About Us

Who We Are?

Crystal Travel & Tours is a family-owned tour operator and travel agency located in Boston, MA.

We are always expanding and enhancing our wide range of tours of Ireland, as well as adding new and exciting tours of Britain, Italy and Eastern Europe.

In 2015 Crystal Travel & Tours will celebrate its 30th year of helping create extraordinary experiences and making memorable moments for its clients. A family-owned business based in Boston, Crystal Travel was founded in 1985 by Jim & Teresa Kelly and since that humble beginning it has grown into a trusted resource that has helped tens of thousands of people better enjoy their travel.

We recognize that you have plenty of choices when it comes to selecting a partner to assist in your vacation planning and if we are fortunate enough for you to contact us, we want you to know that we take great responsibility in providing you with the best quality, exceptional value and personal service.

Our experienced team of travel agents and tour operators is well-traveled and passionate and enjoys sharing that with you. We leverage the years of specialist experience and deep partner relationships we have developed since we opened our doors to assist you in crafting the type of travel experience you want. Whether you are interested in an escorted motor coach tour, prefer a customized chauffeur drive excursion or an independent self-drive holiday, we have the resources and experience to help make it exceptional and memorable.

As Crystal Travel celebrates 30 years of providing great vacations and tours, you have our personal dedication to the fulfillment of your travel dreams. It is this dedication to taking our guests beyond the obvious sights that has helped us grow over the past three decades.

Please don’t hesitate to contact us at 1 617 327 4242 if you have any questions or comments.

For a vacation brimming with options, flexibility and truly authentic experiences, you need look no further than Crystal Travel.

What Do We Offer?

Escorted Motor Coach Tours
Together with our partners, Crystal Travel provides inclusive motor coach tours to Ireland, Britain and Europe, so your tour guide can focus on making your vacation a success rather than selling “optional” add-on tours. Our well-informed tour guides look after you every step of the way.

Independent Vacations
For the independent traveler in Ireland or Britain we have expanded our range of self-drive tours. In addition to the ever-popular B & B vacation, we now offer a selection of pre-booked hotels with a wide range of cars, minibuses and chauffeur driven vehicles. You can customize your own tour from two to two hundred travelers.

Group Tours
Sharing your travels with your family and friends can make your journey even more enriching and memorable. Crystal Travel & Tours specializes in handling group travel to Ireland, Britain and Europe and has helped hundreds of groups successfully manage the myriad details since opening our doors in 1985. We know that each group is unique and has its own special requirements and we will treat your group with the utmost care and concern.

When you come to us, we will look after your every need from the moment you step into our office, pick up the phone, or send us a quote request right up until you are home safe after the trip of a lifetime. Not only will be take care of your flights, accommodation, car rental, or chauffeur driver, but we can also include private transfers from the airport to your hotel, West End Theatre tickets and much more.

Crystal Travel has been arranging pilgrimages to Medjugorje since 1989. We have assisted many pilgrims on their journey, with most claiming to have experienced spirituality and peace like never before. We try to run as many tours as there is demand for throughout the year and often have multiple tours running. If you cannot make this particular trip, click here to see other pilgrimages that are available.


What Makes Us Unique?

One travel expert throughout
Many agencies force you to deal with multiple people throughout the booking process, making it disjointed and impersonal. At Crystal Travel you will deal with the same travel expert from the moment of initial contact until you are safely back at home. You will form such a relationship with your agent that you will want them to be the first person to hear all about your trip - and they will be excited to listen. As our testimonials can attest to, out clients are very happy with their experience, both in the office and on whichever vacation they choose.

We offer flights
When booking a vacation, it is always better value to book an air-inclusive packages. Many travel agencies are unable to offer this. Crystal Travel & Tours works with most all international airlines and frequently offers the most competitive fares for travel to Ireland, Britain and Europe. Our expert team of agents can assist you in booking an ideal combination of price, convenience and preference for your itinerary. We also assist our customers with booking both frequent flier award travel as well as with award or status upgrade requests if their airfare is purchased from us.

You can visit us
Unlike many other agencies who do their business solely online or even from Ireland, we still keep regualr office hours and are delighted when with planned visits or drop-ins to our West Roxbury office. This makes the experience more personal for us as well as for those who are close enough to visit us compared to a few lines on a Meet the Team page - which we also have.

Quality is our focus
We insist on prompt and pleasant customer service and the best hotels, visitor attractions and entertainment. By sharing with you the hidden places not mentioned in guidebooks, the local people you wouldn’t otherwise meet and the traditions you may not have experienced by yourself, we ensure that you get an authentic and enhanced experience you simply could not have had on your own. We’ll help you delve deep into the heart of off-the-beaten-track cities and towns and capture the true essence of each new destination.

Personal service
Our team here is friendly and affable. We are specialists in the destinations that we offer and possess deep product knowledge about them. We will offer you a personal service and will handle your booking from start to finish ensuring that all your travel needs are met as well as leverage our strong industry relationships to select the very best local guides, experiences and accommodations.

At Crystal Travel, we strive to earn repeat business from you and want you to recommend us to your friends and family. Your referrals are extremely valuable to us and we know that we have to work diligently to deserve them. Additionally, all your feedback is welcome and requested. We record and review it to ensure that we constantly improve our services and products so your needs are not only met, but exceeded.

Experience & Accuracy
Our staff are experienced, well-traveled and have years of travel knowledge amongst them. Attention to detail is critical and our highly trained friendly specialists will ensure that every element of your travel itinerary is planned to the last detail. They draw upon their own first-hand experiences when customizing vacations for you.

Accredited & Licensed
Crystal Travel has full accreditation with the Airlines Reporting Corporation (for meeting and maintaining the rigorous financial, personnel, and business standards as defined in ARC's Agent Reporting Agreement) and a bond with them for sale of airline tickets via IAR. We also have a license to sell travel insurance as well as the City of Boston business license.


100 Spring St, Boston MA, 02132 | 1.888.327.2862 | 1.617.327.4242